FAQ

We work with various film and television studios. Everything we sell comes directly from the studio, or production company producing the film, or television series.

You may find an actor wearing, or holding your exact item. It depends on several factors, as several of each item are purchased and/or made for the production and after filming is complete, entire scenes are sometimes cut from the film, or television show. It may also depend on how unique the item is, as something with a bright yellow design pattern will be easier to confirm, than say a plain grey t-shirt.

Some of the clothing pieces may have something written inside (usually in the collar). This is done by the onset costumer to distinguish the items use during filming. Examples of this would be:

• A name: This is sometimes done to distinguish a stunt person’s version of the item from the lead actor’s version of the item.
• “Hero”: “Hero” is a word to distinguish an item for use by the main actor in the role and not for use by a stunt, or stand-in.
• A number: This can be one of two things. It is used in place of the actor’s name, as each actor has a number based on their credit placement in the production. It can also be used as a numbering system for the item, so if three of the item was purchased, each would be numbered, number one would also than take the place of “Hero”. All this depends on the production, as each does things a bit differently.

Most items are purchased, or made in multiples for film and television productions. Several would be needed for use by the main actor, stunt people, stand-ins, photo doubles and extras are on hand in case something happens to an item and a back-up is needed. So we receive many items that were intended for use, but ended up remaining new with the tags still attached.

Returns must be requested within 14 days of shipment date and items must be received within 21 days of shipment date. Items received after 21 days cannot be returned and will be returned to the client. To process a return, please contact us to process a return request. You will receive a return request confirmation email with a summary of your request, instructions for sending your return. Once you receive your confirmation email, please follow the instructions provided to complete your return.

All items are subject to a 15% (of purchase price) restocking fee.

Important to know:

• To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached)
• Return shipping costs are the responsibility of the client; we can provide a prepaid return-shipping label with the cost of the label deducted from the refund amount
• All items are subject to a 15% (of purchase price) restocking fee
• If an item is received damaged or not as described, please reach out to us to correct the issue

ITEMS NOT ELIGIBLE FOR RETURN:

Handbags, swimwear, items sold at 40% or more off the list price, and items sold in our end-of-month

“Walk of Fame Sale” are FINAL SALE, and cannot be returned.

We recognize that returns are important to our clients. However, where we determine in our sole discretion that a client is returning an unreasonable number of purchases, we may restrict or refuse that client’s access to Hollywood Fashion Outlet.

We ship all orders with FedEx, or the United States Postal Service. The shipping services offered will depend on the size and weight of the item(s) ordered. Orders will be fulfilled within 1-2 business days of the order being placed and paid. Once your order has shipped, you will receive a tracking number for the order. Travel time for your order will depend on the shipping service selected, and carrier delays are out of our control. All orders shipped outside of the United States, the buyer, or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office.

For orders returned to us by the carrier, we will contact you to pay for the additional shipping cost to re-send the order, or refund the order amount, minus the original shipping costs.

New items are listed everyday (Monday-Friday)